Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Throughthethirdssa@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Throughthethirdssa@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Personalised and Branded Items
Items that have been made or customised to the customer's specifications are not eligible for cancellation, return or exchange where the law permits this exemption.
This includes items that have been customised with:
- Sponsor logos
- Club, team or organisation branding
- Player names
- Initials
- Squad or shirt numbers
- Bespoke text
- Embroidery, printing, heat transfer, vinyl or other applied personalisation or branding
Because these items are customised specifically for the customer's requirements and may not be suitable for resale, we are unable to accept returns or exchanges for a change of mind, incorrect size selection or other customer preference once personalisation or branding has been applied.
This does not affect your statutory consumer rights. If a personalised or branded item is faulty, damaged, incorrectly supplied, not as described, or the personalisation or branding has been applied incorrectly by us, you may still be entitled to a repair, replacement or refund in accordance with your legal rights.
Customers are responsible for checking all sizes, names, initials, numbers and other personalisation details before placing their order. We cannot accept responsibility for errors in information supplied by the customer.
Where an item has been incorrectly personalised or branded due to an error on our part, we will put the matter right in accordance with your statutory rights.
Exchanges
The fastest way to ensure you receive the item you want is to return the eligible item you have and, once the return has been accepted, place a separate purchase for the new item.
Please note: Personalised or branded items are not eligible for exchange unless they are faulty or the personalisation has been incorrectly applied by us.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Throughthethirdssa@outlook.com.
